Most AI call centers treat compliance as a setting. We built GoHealth360 so disclosure, consent and human oversight are part of every conversation's flow. Here's exactly how.
No vague principles — these are enforced in code and visible in every transcript.
We use a bounded-agent model: the language model is powerful, but it is never in charge.
Qualification, routing, disqualification and compliance live in code — deterministic and auditable. The model can't approve, promise or route anyone on its own.
The AI restyles approved messages into warm, plain language. A validator rejects banned claims, invented numbers and anything off-spec before it's ever sent.
Anything uncertain or sensitive is handed to a trained person with full context — the AI handles volume, people handle judgment.
Exactly what callers and visitors are told, what we record, and how we handle their data.