GoHealth360Operations Console

S3 … CRM Vendors Outreach

Live operations

Agent & campaign performance

—

—

Calls tracked

—

—

Avg handle time

—

—

Transfer rate

—

—

Leads captured

—

—

Agent labor cost

—

Agent performance —

Agent leaderboardhours · cost @ $5/hr

#	Agent	Campaign	Hours	Cost	Calls	Xfers	Xfer%

Call & transfer

Time by status

Dispositions

Lead sources

QA & risk show

Flag	Agent	Campaign	Hrs	Break%	Calls/hr	Xfer%	Why	Decision

Source · CallShaper → S3

Ingest bucket —

Manual CSV import

Paste a CallShaper CSV (one-off, bypasses S3)